Question pretext
(1) If yes to QD21
OR
(2) At least one crime committed and at least one reported.
OR
(3) If "Somehow, but not always satisfied" or "No, never satisfied" to QD24
Literal question
For what reason were you dissatisfied? You can give more than one reason
(1) Didn't do enough
(2) Were not interested
(3) Didn't find or apprehend the offender (4) Didn't recover property (goods)
(5) Didn't keep us properly informed
(6) Didn't treat us correctly/were impolite
(7) Insufficient protection from further victimization
(8) Not guaranteeing anonymity
(9) Were slow to arrive
(10) Other reason, specify..............